Job Description
Join our dynamic team in San Antonio and make an immediate impact! We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences while enjoying flexible schedules and competitive compensation. Ideal for students, career changers, or those seeking supplemental income. No nights or weekends required!
As a key member of our support team, you'll resolve inquiries efficiently, build client relationships, and contribute to our award-winning service culture. We provide comprehensive training and a supportive environment where your growth is prioritized. Start immediately and join 200+ team members who've launched their careers with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with speed and empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability during business hours (Mon-Fri 8am-6pm)
- Positive attitude with service-oriented mindset