Job Description
Join Cleveland Connect Solutions as a Remote Customer Support Specialist and become the voice of innovation! We're seeking empathetic tech-savvy individuals to deliver exceptional customer experiences from home. This direct hire position offers flexible scheduling while supporting our cutting-edge SaaS platform. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. Be part of Cleveland's growing tech scene without leaving your living room!
Responsibilities
- Resolve customer inquiries via chat, email, and phone with 95% satisfaction rate
- Document support cases in CRM system with precise technical details
- Collaborate with engineering team to escalate critical product issues
- Conduct product demonstrations for new clients during onboarding
- Maintain knowledge base articles with updated troubleshooting guides
- Monitor support tickets during assigned shifts with <15-minute response time
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication skills with grammar certification
- Reliable high-speed internet and quiet home office setup
- Available 20-30 hours/week across weekdays and weekends
- Basic HTML/CSS knowledge for troubleshooting web interfaces