Job Description
Immediate Start Opportunity! Join our award-winning team in Tampa and make an immediate impact. We're urgently hiring passionate Customer Service Representatives to deliver exceptional experiences to our growing client base. This is your chance to launch your career with a company that values growth, innovation, and your unique talents.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision benefits
- Paid training and career advancement
- Modern downtown Tampa office
- Immediate onboarding - no waiting!
If you're a motivated problem-solver ready to hit the ground running, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve complex billing/technical issues with empathy
- Update CRM systems with precise transaction details
- Collaborate with cross-functional teams on escalations
- Maintain 95%+ customer satisfaction metrics
- Identify process improvement opportunities
- Train new hires on company protocols
Qualifications
- 2+ years customer service experience
- Expertise in Zendesk/CRM platforms
- Exceptional written/verbal communication
- Ability to multitask in high-pressure environments
- Associate degree preferred
- Spanish fluency a major plus
- Proven conflict resolution track record
- Available for evening/weekend shifts