Job Description
Join our award-winning team in Albuquerque! We're seeking a dynamic Customer Service Specialist for an immediate full-time position. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills make an impact. No experience required – we provide paid training! Apply today to start your career with us.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in weekly product knowledge training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (entry-level accepted)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Albuquerque location