Job Description
Join our dynamic team in Oklahoma City as an immediate-hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing operations. This full-time role offers competitive pay, comprehensive benefits, and a supportive work environment perfect for career growth. If you're a motivated problem-solver ready to start immediately, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency while meeting performance metrics
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Strong communication skills with clear verbal/written abilities
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Exceptional problem-solving and conflict resolution skills
- Flexible schedule availability including weekends/holidays