Job Description
Join our dynamic team in Phoenix and start your career immediately! We're seeking motivated Customer Service Specialists to deliver exceptional client experiences. This full-time, urgent hire position offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced environment. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Document interactions and provide feedback for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work flexible hours (including weekends if needed)
- Proficient with Microsoft Office and web-based tools
- Customer service experience a plus but not required
- Ability to pass background check and drug screening