Job Description
Join our dynamic team immediately! Tampa Bay Solutions Group is seeking a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base. This urgent opportunity offers competitive pay, comprehensive benefits, and immediate start for qualified candidates in the Tampa Bay area.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve billing inquiries, product issues, and service disruptions with empathy and efficiency
- Document cases accurately in CRM systems while maintaining 95%+ data quality
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional communication skills with clear, professional demeanor
- Ability to multitask in fast-paced setting with composure
- High school diploma or equivalent; college degree preferred
- Available for immediate start and flexible schedule
- Basic technical troubleshooting knowledge