Job Description
Join our dynamic team immediately as a Customer Service Specialist at Metro Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base in Kansas City. This is a direct-hire opportunity with competitive benefits and rapid advancement potential.
Our ideal candidate thrives in fast-paced environments, possesses outstanding communication skills, and is ready to contribute from day one. Enjoy a supportive workplace culture with comprehensive training and flexible scheduling options.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and technical issues using our proprietary CRM system
- Collaborate with cross-functional teams to implement customer feedback
- Maintain detailed case documentation and performance metrics
- Contribute to process improvement initiatives
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- Ability to multitask effectively in fast-paced settings
- Strong typing skills (45+ WPM) and attention to detail
- Flexible availability including evenings and weekends