Job Description
Join our dynamic team at Omaha Innovations Group and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience to join our award-winning support team. Enjoy comprehensive training, growth opportunities, and a collaborative environment. Perfect for recent graduates or career changers looking to build foundational skills in a fast-paced tech company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response times
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency with MS Office Suite
- Ability to work in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Reliable transportation to our Omaha headquarters