Job Description
Join MetroConnect Solutions as an Entry-Level Customer Service Representative and kickstart your career in NYC! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. Enjoy comprehensive training, career development opportunities, and a collaborative work environment in the heart of Manhattan. Perfect for recent graduates or career changers looking to grow in the dynamic tech support industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions using our CRM system while maintaining accurate records
- Collaborate with team members to resolve complex customer issues
- Identify opportunities for process improvements and suggest solutions
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics while maintaining high customer satisfaction
- Support new customer onboarding and account activation processes
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Manhattan office
- Must be authorized to work in the United States
- No prior experience required – training provided!