Job Description
Join our award-winning team at Oakland Community Services and launch your career in customer service! We're seeking passionate individuals with no prior experience to become the heart of our operations. As an Entry-Level Customer Service Associate, you'll receive comprehensive paid training and mentorship to develop essential skills while making a tangible impact in our community.
We believe in growth from withinâover 70% of our managers started in entry-level roles. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions are valued from day one. Ready to build your future? Apply today!
Responsibilities
- Deliver exceptional service to community members via phone, email, and in-person interactions
- Process transactions accurately while maintaining security protocols
- Collaborate with team members to resolve inquiries and ensure smooth operations
- Contribute to a positive, inclusive work environment through teamwork
- Actively participate in ongoing training to develop professional skills
- Support community outreach initiatives during assigned shifts
- Maintain organized records of interactions and transactions
Qualifications
- No prior experience requiredâtraining provided!
- High school diploma or equivalent (GED accepted)
- Strong desire to help others and build customer relationships
- Reliable transportation to our Oakland location
- Ability to stand for extended periods (up to 6 hours)
- Basic computer literacy (typing 25+ WPM preferred)
- Flexible schedule including weekends (rotating shifts)
- Valid California ID or driver's license