Job Description
We are looking for passionate individuals to join our team as Entry Level Customer Service Representatives in the heart of Oklahoma City, OK.
At Apex Support Solutions, we believe in nurturing talent. You do not need prior industry experience to apply. We provide comprehensive on-the-job training to help you succeed. If you have a positive attitude, a willingness to learn, and a drive to help others, we want to hear from you.
Join a dynamic team where your growth is our priority. You will be the first point of contact for our valued clients, ensuring they receive the support they need with every interaction.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers in navigating our products and services to find the best solutions for their needs.
- Resolve customer complaints and issues with empathy and efficiency.
- Accurately document customer interactions and transactions in our CRM database.
- Collaborate with the sales and support team to ensure a seamless customer experience.
- Stay updated on product knowledge and company policies through ongoing training sessions.
Qualifications
- High school diploma or GED equivalent.
- No prior customer service experience required; we value attitude over experience.
- Strong verbal communication skills with a clear and professional speaking voice.
- Basic computer literacy and typing skills.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Reliable internet connection and home office setup (for remote/on-site hybrid options).