Job Description
Join our dynamic team immediately! Indianapolis Solutions Group is seeking a passionate Customer Service Specialist to support our growing client base. This is a direct-hire opportunity offering competitive compensation, comprehensive benefits, and a collaborative work environment. If you're ready to make an immediate impact and advance your career in customer service, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to address complex cases
- Meet or exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year of customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Associate's degree preferred
- Experience in B2B support a plus