Job Description
Join FlexWork Solutions and embrace work-life balance! We're seeking motivated Customer Service Associates in Washington, DC with flexible scheduling options. No degree required – we value real-world experience and dedication. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone needing adaptable hours. Apply today and start your flexible career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no degree required)
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to work independently and in a team setting
- Flexibility to work evenings, weekends, or hybrid schedules
- Positive attitude and commitment to customer satisfaction