Job Description
Join our award-winning healthcare team as the first point of contact for patients and visitors at Mesa Valley Medical Center. We're seeking a polished Executive Receptionist to embody our commitment to exceptional patient experiences in a state-of-the-art facility. Enjoy competitive benefits, career growth opportunities, and a supportive environment in Mesa's vibrant medical district.
Responsibilities
- Manage multi-line phone system with 50+ daily calls, transferring to appropriate departments
- Greet and register 80+ patients daily with warm professionalism and efficiency
- Coordinate complex appointment scheduling for 15+ specialists using Epic EMR system
- Process insurance verification and patient intake forms with 99% accuracy
- Manage visitor security protocols and badge distribution system
- Coordinate executive calendar meetings and conference room bookings
- Maintain immaculate reception area and supply inventory management
Qualifications
- 3+ years of executive-level reception or front desk experience in healthcare
- Expertise with Microsoft Office Suite and EMR systems (Epic preferred)
- Exceptional verbal/written communication with bilingual Spanish skills a plus
- Proven ability to manage high-pressure situations with composure
- Associates degree in Healthcare Administration or related field
- HIPAA compliance certification or willingness to obtain within 30 days
- Proficient in scheduling software (Calendly, Acuity, etc.)