Job Description
Join our award-winning medical team as the first point of contact for patients and visitors at Harbor View Medical Group. We seek a polished Executive Receptionist to deliver exceptional service in our state-of-the-art facility. This role combines administrative excellence with patient-centered care in a dynamic healthcare environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Long Beach's premier medical community.
Responsibilities
- Manage multi-line phone system with 50+ daily calls, routing inquiries to appropriate departments
- Coordinate patient check-in/out process using Epic EHR system with 100% accuracy
- Process insurance verification and collect co-payments for 30+ patients daily
- Schedule 15+ medical appointments weekly across 15+ specialty departments
- Maintain secure patient records and HIPAA compliance protocols
- Manage office inventory and supply chain for 15+ departments
- Train new receptionists on front desk procedures and systems
Qualifications
- 3+ years receptionist experience in healthcare or professional services
- Proficiency in Microsoft Office Suite and EHR systems (Epic preferred)
- Exceptional communication skills with multilingual capability a plus
- Ability to manage high-pressure situations with grace under pressure
- Strong organizational skills with attention to detail
- Valid California Driver's License and reliable transportation
- Associate's degree in Healthcare Administration or related field