Job Description
Launch Your Career in Technology
Are you looking for a dynamic entry-level opportunity in the heart of Baltimore? Apex Data Systems is seeking a motivated Entry Level Technical Support Associate to join our growing team. We pride ourselves on providing top-tier customer service and technical solutions to businesses across the region. This is an excellent opportunity to kickstart your career in IT with comprehensive training and mentorship from industry veterans.
What You'll Do
As our new Associate, you will be the first point of contact for our clients. Your role is vital in maintaining our reputation for excellence by resolving technical issues efficiently and professionally.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat support.
- Diagnose and troubleshoot basic software and hardware issues for clients.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with senior technicians to resolve complex technical tickets.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Identify opportunities to upsell or cross-sell additional services to existing clients.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in Computer Science or related field is a plus.
- Strong communication skills with a focus on active listening and empathy.
- Basic computer literacy (Windows, Mac, iOS, Android operating systems).
- Ability to work in a fast-paced, team-oriented environment with a positive attitude.
- No prior experience necessary; we provide full training and development programs.