Job Description
Launch your tech career with TechSolutions Inc., a leading IT services provider in Tucson! We're seeking passionate entry-level professionals to join our dynamic team as IT Support Specialists. You'll gain hands-on experience deploying cutting-edge solutions while supporting diverse clients across healthcare, finance, and education sectors. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative work environment designed for growth. Perfect for recent graduates or career changers eager to build a foundation in IT infrastructure and cybersecurity.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deploy and configure workstations, servers, and cloud-based systems
- Document IT processes and maintain accurate asset inventories
- Collaborate with senior engineers on infrastructure projects
- Deliver exceptional customer service via phone, email, and in-person support
- Implement security protocols and best practices across organizational systems
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license and reliable transportation
- Proficiency with ticketing systems (e.g., ServiceNow, Jira)
- Must pass background check and drug screening