Job Description
Are you a problem-solver who thrives in the quiet of the night? We are seeking a highly skilled Night Shift Technical Support Specialist to join our elite team in Seattle, WA. As a pivotal member of our 24/7 operations, you will ensure our clients receive seamless technical assistance during off-hours, maintaining our reputation for excellence.
Why Join Us?
- Competitive Compensation: Earn between $65,000 and $85,000 annually.
- Modern Environment: Work with cutting-edge cloud infrastructure and remote collaboration tools.
- Stability: Join a rapidly growing enterprise with a focus on employee retention.
If you have a knack for troubleshooting and a passion for technology, we want to hear from you.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone and remote access.
- Monitor system health and performance to proactively identify and resolve potential night-time outages.
- Manage and resolve complex service tickets within defined Service Level Agreements (SLAs).
- Collaborate with the day-shift engineering team to escalate and resolve critical issues.
- Maintain detailed documentation of technical procedures and incident reports.
- Ensure a secure and stable environment for all internal and client systems.
Qualifications
- Minimum of 2 years of experience in IT Support, Help Desk, or a related technical field.
- Strong understanding of Windows and Linux operating systems.
- Proven ability to troubleshoot network connectivity, VPN issues, and printer configurations.
- Mandatory availability to work the Night Shift (11:00 PM - 7:00 AM) on a rotating schedule.
- Excellent written and verbal communication skills with a customer-first approach.
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.