Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? CloudNine Wichita is looking for a passionate and detail-oriented Entry Level IT Support Specialist to join our growing team. We pride ourselves on providing top-tier technical support while fostering a culture of continuous learning and growth.
In this role, you will be the first point of contact for our internal employees, helping them navigate technical challenges with patience and expertise. We offer a structured mentorship program and clear pathways for advancement within the IT department.
Responsibilities
- Provide exceptional technical support to staff via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the installation, configuration, and maintenance of local area networks (LANs) and wireless networks.
- Perform regular system updates, patch management, and security audits.
- Document all technical issues and resolutions in our ticketing system for future reference.
- Collaborate with senior IT staff to implement new technology solutions and improve workflows.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or Information Technology is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills with the ability to troubleshoot complex issues under pressure.
- Excellent verbal and written communication skills.
- A willingness to obtain industry-recognized certifications (e.g., CompTIA A+, Network+).
- Ability to work both independently and as part of a collaborative team.