Job Description
Are you looking to launch your career in a dynamic and supportive environment? Atlantic Coast Systems is currently seeking an enthusiastic Entry Level Customer Support Specialist to join our growing team in Virginia Beach, VA.
We believe in investing in our people. Whether you are just starting your professional journey or looking to transition into a new industry, we provide comprehensive training and mentorship to help you succeed.
As a Customer Support Specialist, you will be the voice of our brand, ensuring our clients receive top-tier service and support. This is a fantastic opportunity to develop essential skills in communication, problem-solving, and team collaboration within a thriving industry.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Comprehensive on-the-job training program.
- Health, dental, and vision insurance.
- Professional development and career advancement pathways.
Responsibilities
- Customer Engagement: Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Problem Resolution: Assist customers with troubleshooting common technical issues and resolving account concerns efficiently.
- Documentation: Accurately log interactions and update customer records in our CRM system to maintain data integrity.
- Team Collaboration: Work closely with the support team and management to identify trends and improve service processes.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to provide accurate information to clients.
- Feedback Analysis: Assist in gathering and analyzing customer feedback to contribute to product improvements.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Communication: Excellent verbal and written communication skills with a strong focus on customer satisfaction and empathy.
- Computer Skills: Basic proficiency with computers, MS Office Suite, and navigating web browsers.
- Reliability: Ability to work full-time hours with a flexible schedule and reliable internet connection (if applicable).
- Attitude: A positive, eager-to-learn mindset and the ability to work well under pressure in a fast-paced setting.