Job Description
Are you looking to kickstart your career in the tech industry? Apex Support Services is currently hiring an enthusiastic Entry-Level Customer Support Specialist in Tucson, AZ. We are looking for individuals who are eager to learn, adaptable, and ready to provide exceptional service to our clients.
Even if you have no prior experience, we provide comprehensive paid training to get you up to speed. Join a dynamic team where your growth is our priority.
Why Join Us?
- Competitive pay starting at $16/hr
- Full-time hours with benefits
- On-site training and mentorship
- Opportunities for rapid career advancement
Don't let a lack of experience hold you back. Apply today to become part of our growing family in Tucson!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with troubleshooting basic technical issues and navigating software platforms.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Stay updated on company products and services to provide accurate information.
Qualifications
- High school diploma or GED is required; equivalent work experience is a plus.
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and a willingness to learn new technologies.