Job Description
Join Nexus Solutions Inc., a leading tech innovator in San Francisco's vibrant Mission District! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our global clientele. Enjoy a collaborative culture, comprehensive benefits package, and opportunities for career growth in a dynamic environment.
What We Offer:
- Competitive salary + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Hybrid work schedule (3 days in-office)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in Salesforce CRM
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain detailed knowledge of product offerings
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in tech industry
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- Associate degree or equivalent experience
- Spanish bilingual a plus