Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support for our Fortune 500 clients in Fort Worth. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Our modern downtown office offers flexible scheduling and growth opportunities into leadership roles. If you thrive in fast-paced settings and love turning customer challenges into success stories, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with technical teams to resolve complex escalations
- Maintain accurate documentation in compliance with ISO standards
- Contribute to process improvement initiatives
- Train new team members on product knowledge and systems
Qualifications
- 1+ years customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Spanish fluency a significant plus