Job Description
Join Austin's premier tech support team at Austech Solutions! We're seeking passionate Customer Service Champions to deliver exceptional experiences for our growing client base. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in the heart of Texas' tech hub. Your role will be pivotal in maintaining our industry-leading customer satisfaction scores while advancing your career in a supportive environment.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy standards
- Collaborate with technical teams to resolve escalated issues within SLA timelines
- Proactively identify opportunities to improve customer experience workflows
- Maintain detailed knowledge of products/services through continuous training
- Support quality assurance initiatives through call monitoring and feedback
Qualifications
- 2+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional written and verbal communication skills
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; associate degree preferred
- Must pass background check and drug screening