Job Description
Are you a natural problem solver with a passion for helping people? Apex Support Solutions is seeking a dynamic Customer Service Representative to join our thriving team in Jacksonville, FL.
We pride ourselves on delivering exceptional support to our clients, and we need someone who can uphold our high standards. In this role, you will be the voice of our brand, ensuring every customer interaction is positive and productive.
Why Choose Apex Support?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Professional Growth: Clear pathways for career advancement.
- Modern Environment: State-of-the-art facilities and supportive culture.
If you are ready to take the next step in your customer service career, we want to hear from you!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve client issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately in the company CRM system.
- Provide accurate information regarding products, services, and account status.
- Identify trends in customer feedback and suggest improvements to management.
- Collaborate with cross-functional teams to resolve complex escalations.
- Adhere to all company policies, compliance standards, and quality assurance metrics.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Minimum of 1 year of experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong multitasking abilities and the capacity to work in a fast-paced setting.
- A friendly, patient, and empathetic demeanor.
- Ability to pass a background check and drug screen.