Job Description
Ready to launch your career in Philadelphia? Urban Solutions Group is seeking passionate individuals for our Entry-Level Customer Service Associate position. No degree or prior experience required – we provide comprehensive training to help you succeed!
Join our dynamic team where you'll become the face of our brand, delivering exceptional service to clients across the city. This role offers growth opportunities, competitive benefits, and a supportive environment perfect for career starters.
If you're a motivated communicator eager to grow professionally, apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve customer concerns efficiently while maintaining brand standards
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to develop new skills
- Meet performance metrics including response time and satisfaction scores
- Support marketing initiatives during peak seasons
Qualifications
- No college degree or prior experience required
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and customer-first mindset
- Ability to work flexible hours including weekends
- Reliable transportation to our Philadelphia office
- Pass background check and drug screening