Job Description
Join our dynamic team at GlobalTech Solutions Inc., a leader in innovative tech services! We're seeking a dedicated Bilingual Customer Support Specialist to deliver exceptional experiences to our diverse clientele. This role offers a supportive environment with competitive benefits and opportunities for growth. If you're passionate about communication and thrive in multicultural settings, we encourage you to apply today!
Responsibilities
- Provide outstanding customer support via phone, email, and chat in English and Spanish
- Resolve technical issues and troubleshoot product inquiries efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to improving customer service protocols
- Maintain product knowledge through continuous training
Qualifications
- Fluent in English and Spanish (written and verbal)
- 1+ years of customer service experience
- Strong problem-solving and communication skills
- Proficient with CRM software and basic tech tools
- Ability to work flexible hours including weekends
- Valid work authorization in the United States
- Associate degree or equivalent experience preferred