Job Description
Welcome to Coastal Horizon Solutions, a premier employer in Virginia Beach dedicated to professional growth and diversity. We are actively seeking motivated individuals for our Paid Training Program designed to launch your career in customer support. Whether you are new to the workforce or looking for a career change, our foreigner-friendly environment offers the support you need to succeed.
Why Join Us?
- Guaranteed Paid Training: Start earning while you learn with our comprehensive on-the-job training program.
- Career Advancement: Clear pathways from entry-level support to leadership roles.
- Inclusive Culture: We celebrate diversity and welcome candidates from all backgrounds and nationalities.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
We are looking for energetic individuals who are eager to learn and excel in a fast-paced environment.
Responsibilities
- Assist customers via phone, email, and chat with inquiries regarding products and services.
- Participate in structured paid training sessions to master our internal systems and software.
- Resolve customer complaints and issues efficiently while maintaining a high satisfaction rating.
- Document all customer interactions and account information accurately in our CRM database.
- Collaborate with team leads to improve service processes and team performance.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal and written communication skills; bilingual is a plus.
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and a genuine desire to help others.
- Ability to pass a background check and drug screening.