Job Description
Join our award-winning customer support team in Milwaukee and become the voice of excellence! At Apex Solutions Group, we're seeking passionate individuals to deliver exceptional service experiences to our diverse clientele. As a rapidly growing tech firm, we offer competitive compensation, comprehensive benefits, and a collaborative environment where your growth matters. Immediate openings available – start your career with industry leaders today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product questions using CRM systems and knowledge bases
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT scores and first-contact resolution
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Ability to multitask in fast-paced environment with attention to detail
- Flexible availability including evenings/weekends as needed