Job Description
Join Atlanta Connect Solutions as a Customer Service Representative and become the voice of excellence for our valued clients! We're urgently seeking passionate individuals to deliver exceptional service experiences in a fast-paced, supportive environment. As a key member of our Atlanta team, you'll drive customer satisfaction and loyalty while growing your career with industry-leading training and advancement opportunities. Don't miss this chance to make an immediate impact in a role that truly matters!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Identify opportunities to improve service processes and customer experience
- Train on new products/services to maintain knowledge excellence
- Uphold company standards in all customer communications
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills with clear articulation
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities with calm demeanor under pressure
- High school diploma or equivalent; college degree preferred
- Ability to work flexible schedules including weekends/holidays
- Valid work authorization in the United States
- Passion for customer advocacy and continuous improvement