Job Description
Join our award-winning customer experience team in sunny Long Beach! Coastal Connect Solutions is urgently seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Immediate openings available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and billing inquiries with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for response time and resolution rates
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree a plus
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingualism strongly preferred