Job Description
Join our award-winning customer support team and make a real difference in people's lives! We're urgently seeking passionate Customer Service Representatives in Fresno to deliver exceptional experiences for our growing client base. Enjoy a supportive environment, competitive compensation, and opportunities for career advancement in one of California's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent (college degree preferred)
- Spanish bilingual skills highly desirable
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset