Job Description
Join our award-winning team as a Customer Service Representative in Kansas City! We're urgently seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Apply today to start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced setting while maintaining composure
- Strong attention to detail and problem-solving aptitude
- Available to work flexible shifts including weekends