Job Description
Join our award-winning customer experience team in Colorado Springs! We're seeking passionate individuals to deliver exceptional service as a Customer Service Representative. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Immediate start available for qualified candidates.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and service concerns
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score
- Participate in bi-weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM tools (Salesforce experience ideal)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Available for flexible shifts including evenings/weekends
- Colorado residency required