Job Description
Join our award-winning customer service team in Oklahoma City! As a Customer Service Representative at Frontier Communications, you'll be the friendly voice connecting our valued customers to the best in home internet and TV services. We're looking for passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive workplace.
We offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
- Employee discounts on services
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email regarding internet, TV, and phone services
- Resolve technical issues, billing questions, and service upgrades with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and resolution time
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for service enhancements
- Maintain thorough knowledge of products and promotions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Strong problem-solving and multitasking abilities
- Patience and resilience in high-pressure situations
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening