Job Description
Join our award-winning customer experience team in Memphis! We're seeking passionate individuals to deliver exceptional support to our growing client base. As a key ambassador for our brand, you'll thrive in a dynamic environment where your problem-solving skills directly impact customer loyalty. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Tennessee's most vibrant cities.
Our state-of-the-art facility offers modern amenities, flexible scheduling options, and a collaborative culture that values your professional growth. We invest heavily in employee development through continuous training programs and mentorship initiatives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using multi-channel communication tools and CRM systems
- Document all interactions accurately in Salesforce while maintaining data integrity standards
- Collaborate with cross-functional teams to escalate unresolved issues and process improvements
- Meet/exceed performance metrics including CSAT scores, first-contact resolution, and AHT targets
- Proactively identify upsell opportunities while maintaining focus on core service delivery
- Participate in ongoing training to maintain product knowledge and service excellence
Qualifications
- Minimum 2 years customer service experience in high-volume contact center environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with ability to de-escalate tense situations
- Strong problem-solving abilities with analytical approach to complex customer issues
- Ability to multitask effectively while maintaining attention to detail
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends during peak seasons as needed