Job Description
Join our award-winning customer experience team in Louisville! Global Solutions Inc. is seeking a passionate Customer Service Representative to become the voice of our brand. You'll handle inbound customer inquiries via phone, email, and chat while resolving issues with empathy and efficiency. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Resolve customer inquiries regarding products, services, and billing through multiple channels
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience processes
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Typing speed of 40+ WPM with high accuracy
- Positive attitude and resilience under pressure