Job Description
Are you ready to make an impact?
Detroit Customer Care Hub is looking for a dedicated Customer Service Representative to join our fast-paced team. In this role, you will be the voice of our brand, ensuring our clients receive top-tier support and solutions.
We offer a competitive salary, a dynamic work environment, and opportunities for growth within the organization.
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve complex customer issues and complaints while maintaining a high level of customer satisfaction.
- Accurately enter and update customer information into our CRM systems.
- Identify and escalate priority issues to the appropriate management team.
- Collaborate with cross-functional teams to improve service processes and product knowledge.
- Meet and exceed daily and weekly performance metrics (KPIs) and service level agreements (SLAs).
Qualifications
- High School Diploma or GED required.
- Proven experience in customer service or call center environments.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency, including Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Problem-solving mindset with a focus on resolution.