Job Description
Join our award-winning customer service team in Atlanta! Atlanta Connect Solutions is seeking passionate individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate openings available – apply today!
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development opportunities
- Modern downtown Atlanta office location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Document interactions in CRM systems accurately
- Collaborate with team to improve service protocols
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Positive attitude under pressure
- Passion for customer advocacy