Job Description
Join our award-winning team in Raleigh as a Customer Service Representative and become the voice of innovation! We're seeking passionate individuals to deliver exceptional experiences while driving customer loyalty. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values growth and recognition. Immediate openings available – start making a difference today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using empathetic communication and problem-solving skills
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed KPIs including CSAT scores and first-contact resolution rates
- Contribute to process improvements through feedback and innovation
- Maintain up-to-date product knowledge to provide accurate solutions
Qualifications
- Minimum 1 year customer service experience in B2B or B2C environments
- Proven ability to de-escalate high-pressure situations with composure
- Proficient in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Associate's degree or equivalent combination of education/experience
- Ability to adapt to changing priorities in a fast-paced setting
- Must pass background check and drug screening