Job Description
Join our award-winning team at Pacific Connect Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele. Enjoy a collaborative environment, competitive benefits, and growth opportunities in the heart of Long Beach. Apply today and start your career journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Collaborate with support teams to resolve complex technical issues
- Document interactions and maintain accurate customer records
- Meet daily performance metrics for call volume and resolution time
- Identify upsell opportunities and promote company services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Fluency in English and Spanish highly valued