Job Description
Join TechSolutions Pro as a Customer Service Representative and become the voice of our cutting-edge tech solutions! We're seeking passionate individuals to deliver exceptional support to our diverse client base in San Jose. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth within our dynamic team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product questions using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvements for service efficiency
Qualifications
- 2+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues methodically
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent; degree preferred