Job Description
Join Baltimore's premier customer service team and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive benefits, flexible scheduling, and opportunities for professional development in Baltimore's thriving business district.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex technical issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Adhere to SLA metrics while maintaining quality service standards
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure