Job Description
Join our award-winning customer service team at Pacific Coast Solutions! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele in the heart of Long Beach. As a key ambassador for our brand, you'll resolve inquiries with empathy and professionalism while contributing to our culture of excellence. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Identify upsell opportunities for product enhancements
- Participate in ongoing training for service excellence
Qualifications
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent
- Spanish fluency highly valued
- Available for flexible shifts including weekends