Job Description
Join our dynamic Portland team and enjoy the stability of weekly pay! We're seeking a Customer Service Specialist to deliver exceptional client experiences while earning every week. This full-time role offers competitive compensation, comprehensive benefits, and a supportive work environment in the heart of downtown Portland.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update CRM systems with accurate customer data
- Collaborate with cross-functional teams to improve processes
- Meet/exceed performance metrics for resolution rates
- Assist with training new team members
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible hours including weekends
- Positive attitude with conflict resolution abilities