Job Description
Join our dynamic team at Urban Solutions Group and launch your career in customer service without needing a degree! We're hiring immediately for entry-level Customer Service Specialists in Washington, DC. This full-time role offers comprehensive training, competitive compensation, and growth opportunities within a supportive environment.
As a vital member of our client experience team, you'll handle inquiries, resolve issues, and ensure exceptional service delivery. We provide all necessary training – no prior experience required, just a passion for helping others and a strong work ethic.
What We Offer:
- Immediate start date and paid training
- Comprehensive benefits package (health/dental/vision)
- Performance-based quarterly bonuses
- Career advancement into leadership roles
- Modern downtown office with Metro access
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process orders and update customer records
- Collaborate with team members to ensure seamless service
- Meet daily performance and quality metrics
- Document interactions accurately in CRM systems
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (No college degree required)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Customer-focused mindset with empathy
- Reliable internet access for remote work components
- Flexibility to work occasional evenings/weekends
- Basic typing speed of 30+ WPM
- Must pass background check and drug screening