Job Description
Join GlobalTech Solutions, a leader in international tech support, and kickstart your career in Buffalo's thriving tech hub! We're seeking dynamic Customer Service Specialists to join our diverse, English-first team. Enjoy a competitive salary, comprehensive benefits, and a $5,000 sign-on bonus for eligible candidates. Our inclusive culture celebrates global perspectives and offers visa sponsorship support for qualified international applicants. Relocation assistance included! Grow your career while experiencing Buffalo's affordable living, vibrant arts scene, and friendly community.
Responsibilities
- Provide exceptional multilingual customer support via phone, email, and chat
- Troubleshoot technical issues for international clients using remote diagnostic tools
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with global teams to resolve cross-border service challenges
- Contribute to improving customer experience through feedback analysis
- Maintain service level targets while exceeding satisfaction metrics
- Participate in ongoing training on cultural sensitivity and product updates
Qualifications
- Fluent English proficiency (written/spoken)
- Experience in customer service or technical support (1+ years)
- Valid work authorization or willingness to relocate to Buffalo, NY
- Strong problem-solving skills with ability to navigate complex systems
- High school diploma or equivalent; associate's degree preferred
- Comfortable working in a multicultural team environment
- Basic technical aptitude with willingness to learn software systems
- Availability to work rotating shifts including weekends