Job Description
Join FlexiPay Solutions and experience the freedom of weekly pay! We're seeking a dynamic Customer Service Specialist to join our Charlotte team immediately. Enjoy direct hire benefits, competitive compensation, and a supportive work environment where your contributions are recognized weekly.
Why Choose Weekly Pay? Say goodbye to waiting for bi-weekly checks. Our employees receive consistent, on-time payments every Friday, empowering better financial planning.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat
- Resolve billing and payment issues with empathy and efficiency
- Update customer records in CRM systems with 99% accuracy
- Collaborate with billing team to process weekly payroll exceptions
- Document all interactions in compliance with company protocols
- Exceed monthly performance metrics for customer satisfaction
Qualifications
- 2+ years customer service experience
- Proficiency in CRM software (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to navigate multiple systems simultaneously
- High school diploma; associate degree preferred
- Weekly pay processing experience a major plus