Job Description
Join our dynamic team at Chicago Community Services and enjoy the perfect work-life balance with flexible scheduling! We're seeking motivated individuals to join our customer service division without requiring a college degree. This role offers competitive pay, comprehensive training, and the freedom to create your own schedule. Whether you're a student, parent, or career changer, this position adapts to your lifestyle while providing meaningful work experience in a supportive environment.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Handle inquiries, resolve complaints, and provide accurate information about services
- Document customer interactions and maintain detailed case notes in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies while maintaining a positive, empathetic demeanor
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong verbal and written communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Proficiency with basic computer applications and customer service software
- Proven problem-solving abilities and attention to detail
- Previous customer service experience preferred but not required
- Reliable transportation to our downtown Chicago location